Cancellations and refunds
Effective date: 24 June 2026
This page covers cancelling an order and getting a refund. See our shipping policy for delivery timelines, or the full terms of use for everything else.
How do I return a delivered item?
Returns can be requested within 7 days of delivery. Sign in, open the order under Orders, and choose Request a return. After 7 days the option closes automatically - but if an item arrived damaged or incorrect, email us regardless and we will put it right.
How long do I have to cancel an order?
You can cancel a paid order yourself within 60 minutes of placing it, provided it hasn't been dispatched. Sign in, open the order under Orders, and choose Cancel order - the payment is refunded to the original method. An order that was never paid for can be cancelled at any time.
What if the cancellation window has passed?
After 60 minutes, or once an order has been dispatched, it can no longer be cancelled through self-service. Email support@medmust.in with your order reference - if it hasn't shipped we can usually still stop it, and if it has you can request a return once it arrives.
How are refunds processed?
Approved refunds are processed back to the original payment method through Razorpay. Refund timing after approval depends on your bank or card issuer.
Can I cancel digital access?
Digital access (question banks, MCQ practice, and other learning content) may not be reversible once activated or meaningfully used, so digital-only orders are generally not eligible for cancellation after purchase.
What if an item arrives damaged or incorrect?
If a physical item arrives damaged or doesn't match your order, email support@medmust.in with your order reference and photos of the item so we can arrange a replacement or refund.
How do I contact MedMust about a refund?
For any cancellation or refund question, email support@medmust.in with your order reference and account email.